Technical Account Manager

Zürich, Zurich, Switzerland | Operations | Full-time

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Locatee Technical Account Managers are dedicated to bringing unparalleled expertise to our largest enterprise clients. Are you technically adept and communicative? Are you looking to play a key role in a high-performing Operations team in a fast-growing Swiss PropTech start-up with global growth track-record? Keep on reading…

Locatee is the leading workplace analytics solution that transforms complex data into space utilisation insights. Developed with a strong focus and a deep understanding of the corporate real estate challenges facing the modern world of work, Locatee empowers companies to make decisions about their business buildings with confidence.

As our Technical Account Manager, you will be confident at providing a stellar experience to our customers, explaining technical information whilst driving lasting client relationships. This is a unique role where the ideal candidate must represent a combination of technical, relational and strategic experience to succeed. 

What you will do

  • Lead the end-to-end implementation projects at global and multinational companies and take the command of the end-to-end deployment of the Locatee solution
  • Support and ensure high-quality customer service throughout the implementation lifecycle, address and maintain frequent and proactive contact with the customers
  • Assure post-implementation setup quality and support customer with ongoing technical aspects related to system updates and modifications
  • Closely collaborate with Account managers and Customer Enablement team to assure the highest health of the customer account and high customer satisfaction
  • Keep customer documentation up to date and assure smooth information flow internally
  • Report to management, customers and other stakeholders
  • Define and ensure compliance with rollout milestones

What you bring

  • Successfully completed studies in Computer Science or comparable qualification
  • Quick grasp, structured and well-organized working method with focus on customer needs, entrepreneurial thinking
  • Previous experience in a customer facing role
  • Proven ability to understand technical concepts, including data relationships and software configuration
  • Strong business acumen, articulate with solid communication skills
  • Fluent in English, German is a plus
  • Enjoy working in small but growing teams with a start-up atmosphere
  • Prior experience with rollouts in IT B2B solutions, database, system administrationy and network skills(switching, routing, wireless, SNMP) are an advantage
  • Valid Swiss work permit or EU passport 

Why you should work with us

  • The chance to work in an English-speaking office with room to grow in a dedicated, passionate, expert and experienced team that cares for each other 
  • Work on cutting-edge big data analytics technology for the largest organisations worldwide
  • A real scale-up adventure with great rewards: we offer Phantom Stock Options to be part of Locatee’s success
  • Through a flat organisation we encourage innovation, ownership and open communication so that everybody feels engaged in the dynamic of the group
  • A lot of independence and responsibility
  • An inspiring and modern working environment in Zurich (you'll love our plants & trees, the hammock, standing desks, quiet zones, couches,...)
  • We live diversity > 21 nationalities and counting!
  • Continuous learning through our Locatee Academy
  • Zurich based job with flexible working mode
  • We offer a working from abroad initiative - where employees get to work from a location of their choice for 2 weeks a year!
  • Regular team events, after-work beers and much more, we never miss out on fun!
  • Fresh fruits basket, homemade cakes, free tea, coffee & snacks

Who we are

We are a Zurich-based start-up that supports large companies in optimizing their office buildings. Our Smart Building platform "Locatee " provides real-time data that makes office buildings intelligent and user-oriented. Thanks to Locatee, large organisations worldwide are able to intelligently optimize their office buildings and shape the way how people interact with their workspace.

Our motto is to create a work environment where people love to work.  This is not only our working culture but also what we want our customers to reach thanks to Locatee.

Our fantastic diverse team consists of 38 people with strong background in Product, Computer & Data science, Business Development, Marketing and Human Resources.