Customer Success Manager

Zürich, Zurich, Switzerland | Operations | Full-time | COVID-19 remote

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Locatee is on the lookout for a new Customer Success Manager to join our expanding team in Zurich. With your passion for innovative products and tech solutions, it will be your mission to drive the user engagement. You represent the ‘voice of the customer’, you bring value to every conversation creating maximum impact and our customers will love you for it! 

To be successful in this role you will be a top-notch project manager, have excellent communication skills and will be the connecting puzzle piece for internal teams and client expectations. Are you ready to take on a new challenge and join a leading Swiss PropTech start-up with global growth track-record? Then apply now and become part of our mission!

Locatee is the leading workplace analytics solution that transforms complex data into space utilisation insight. Developed with a strong focus and a deep understanding of the corporate real estate challenges facing the modern world of work, Locatee empowers companies to make decisions about your business buildings with confidence.

 

What you will do:

  • Proactively build and maintain productive relationships with key stakeholders at our customer's organizations
  • Identify customer use cases, challenges and risk areas, develop solutions, and execute proactively to optimize engagement and avoid churn.
  • Own the user engagement and onboarding process of Locatee for your customers
  • Working closely with customers, Project Managers, Support Engineers and Account Managers means that you communicate with many different people at the same time. Constant prioritising is what makes you successful
  • As an internal communication pillar you function as a stakeholder on behalf of your clients
  • Enable the feedback loop between the product and your customers to ensure we are able to create value with our product
  • Align and collaborate with account team to continuously create value for your customers and turn them into Locatee ambassadors
  • Proactively promote Locatee’s latest features and capabilities, ensuring customers are making use of key product features to maximize success
  • Come up with and create methods to monitor and increase customer satisfaction and engagement
  • Use analytics to identify and track Locatee usage
  • Take part in scaling up our team globally

 

What you bring:

  • At least two years of Customer Success experience in a B2B Enterprise SaaS environment, with the ability to create relationships with decision makers and end users.
  • Experience working with cross-functional teams (e.g. Operations, Product, Sales)
  • Excellent communication skills in written and spoken English, German is a plus
  • Solid know-how and background in Corporate Real Estate would be an asset
  • Great project management skills
  • Strong analytical skills
  • Creative problem solving
  • Ability to translate data and technical topics into business stories
  • A flair for supporting and helping others
  • Driven, self-motivated, adaptable, enthusiastic and can thrive in a fast-paced startup environment

 

Why you should work with us:

  • The chance to work in an English-speaking environment with room to grow in a dedicated, passionate, expert and experienced team that cares for each other 
  • Work on cutting-edge big data analytics technology for the largest organisations worldwide
  • A real scale-up adventure with great rewards: we offer Phantom Stock Options to be part of Locatee’s success
  • Through a flat organisation we encourage innovation, ownership and open communication so that everybody feels engaged in the dynamic of the group
  • A lot of independence and responsibility
  • An inspiring and modern working environment in Zurich (you'll love our plants & trees, the hammock, standing desks, quiet zones, couches,...)
  • We live diversity
  • Zurich based job with flexible working mode
  • We offer a working from abroad initiative - where employees get to work from a location of their choice for 2 weeks a year!
  • Continuous learning through our Locatee Academy
  • Regular team events, after-work beers and much more, we never miss out on fun!
  • Fresh fruits basket, homemade cakes, free tea, coffee & snacks

 

Who we are:

We are a Zurich-based start-up that supports large companies in optimizing their office buildings. Our Smart Building platform "Locatee " provides real-time data that makes office buildings intelligent and user-oriented. Thanks to Locatee, large organisations worldwide are able to intelligently optimize their office buildings and shape the way how people interact with their workspace.

Our motto is to create a work environment where people love to work.  This is not only our working culture but also what we want our customers to reach thanks to Locatee.

Our fantastic diverse team consists of over 50 people with strong backgrounds in Product, Computer & Data science, Business Development, Marketing and Human Resources.

We only accept direct applications. Applications via agencies are not considered.