Customer Success Manager

Zürich, Zurich, Switzerland | Operations | Full-time

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The Customer Success Manager is using management, communication and organizational skills to be successful for our clients.

With your passion for product- and tech solutions it is both our mission to create smooth implementation processes at our clients. They will love you for it and we will be able to create maximum impact!

 So, are you ready to take on a new challenge and join a leading Swiss PropTech start-up with global growth track-record? Then apply now and become part of our mission!

Locatee is the leading workplace analytics solution that transforms complex data into space utilisation insight. Developed with a strong focus and a deep understanding of the corporate real estate challenges facing the modern world of work, Locatee empowers companies to make decisions about your business buildings with confidence.

 

What you will do

  • Be on top of the triangle between people, technology and business
  • Own the user engagement and onboarding process of Locatee at our customers
  • Enable the feedback loop between the product and our customers to ensure we are able to create value with our product
  • Build up our customer success team
  • Work together with our account teams to keep and upsell our customer and make them more successful
  • As an internal communication pillar you function as a stakeholder on behalf of your clients
  • Working together closely with the IT Project Managers, Pre Sales Engineers, Account Managers and clients means that you communicate with many different people at the same time. Constant prioritising is what makes you successful
  • Define and implement continuous performance measures for customer success
  • Use analytics to identify and track Locatee usage
  • Come up with and create methods to monitor and increase customer satisfaction and turn our customers into Locatee ambassadors
  • Take part in scaling up our team globally

What you bring

  • University degree in Business Information, Business Innovations, Facility Management or a related discipline or equivalent professional experience
  • At least two years of relevant working experience in customer success or projects for B2B SaaS solutions
  • Great project management and communication skills; your ability to make clients happy and successful is key for you and us
  • Strong analytical skills
  • Ideally with solid know-how and background in real estate management
  • Customer oriented attitude with a proactive, open and empathetic personality
  • Interest in data analytics, real estate and workplace management
  • Ability to translate data and technical topics into business stories
  • Creative problem solving
  • A flair for supporting and helping others
  • Great communication skills in written and spoken English, German is a plus

Why you should work with us

  • The chance to work in an English-speaking environment with room to grow in a dedicated, passionate, expert and experienced team that cares for each other 
  • Work on cutting-edge big data analytics technology for the largest organisations worldwide
  • A real scale-up adventure with great rewards: we offer Phantom Stock Options to be part of Locatee’s success
  • Through a flat organisation we encourage innovation, ownership and open communication so that everybody feels engaged in the dynamic of the group
  • A lot of independence and responsibility
  • An inspiring and modern working environment in Zurich (you'll love our plants & trees, the hammock, standing desks, quiet zones, couches,...)
  • We live diversity
  • Flexible work from home or at the office
  • Optimise you work-life balance and work from abroad
  • Continuous learning through our Locatee Academy
  • Regular team events, after-work beers and much more, we never miss out on fun!
  • Fresh fruits basket, homemade cakes, free tea, coffee & snacks

 

Who we are

Locatee is the leading workplace analytics solution that empowers leaders and managers to make fact-based decisions about their corporate real estate portfolio by transforming complex data into space utilisation insight.

Our mission is to create a work environment where people love to work.  This is not only our working culture but also what we want our customers to reach thanks to Locatee.

Our fantastic diverse team consists of 50 people with strong backgrounds in Product, Computer & Data science, Business Development, Marketing and Human Resources. 

 

If this sounds exciting, please hit the Apply button. Charlotte and the team are looking forward to hearing from you!